The Municipality of Panama and CSS are Reducing Waiting Times by Promoting the Digitization of Services

2026-03-26 - 20:44

The Social Security Fund (CSS) and the Municipality of Panama City formalized an inter-institutional cooperation agreement aimed at digitizing and optimizing care for insured individuals. The initiative seeks to reduce waiting times and improve service quality through technological tools designed to better understand patients’ needs. The director of the CSS, Dino Mon, emphasized that this alliance will allow for an exchange of experiences to generate direct benefits for citizens. For his part, Mayor Mayer Mizrachi underscored the importance of the government developing its own technological solutions to improve public efficiency. The New Agreement Between the CSS and the Mayor’s Office: Key Points Data analysis: The system will identify patient flow and services with the highest demand. Strategic planning: It will allow CSS to know the prevalence of diseases for better decision making. Implementation: The project will begin with a pilot program in a health unit before expanding nationwide, from polyclinics to hospitals. According to Rosilda Robinson pictured above, Director of Human Resources at the CSS, these tools will allow for the management of critical information to strengthen primary care.